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Privacy policy

Last updated: 9 October 2026

This policy explains what personal data INET COMMUNICATION (“iNet”, “we”), an internet service provider in Karur, Tamil Nadu, handles when you use the iNet customer app (“the app”) and this website, why we use it, who we share it with and the choices you have.

1. Who we are

INET COMMUNICATION, Karur, Tamil Nadu, India, is responsible for the personal data described here. Contact details are at the end of this page.

2. Data we collect

When you use the app

  • Account details: your mobile number (used to sign in), and the name, email address (optional) and GST details (tax type and GSTIN, if you provide them) stored with your app account.
  • Connection links: which iNet internet connection(s) your app account is linked to.
  • Login codes: one-time codes sent to your mobile number. We store them only in hashed form, and they expire within a few minutes.
  • Notifications: if you allow notifications, a push-notification token for your device, plus the history of notifications we have sent you in the app.
  • Store and rewards: your cart, store orders (items, amounts, delivery address and notes), loyalty points and referral codes.
  • Support chat: when the in-app chat assistant is turned on, the messages you send in it.
  • Crash reports: if the app hits an error, it sends a short technical report (error message, screen name, app version, phone platform and OS version). Email addresses, phone-like numbers and access tokens are removed before sending, and removed again on our server. These reports are only written to our server logs. They are not stored in our database and are not linked to your account.

Data from our ISP billing system

Your internet subscription is managed in iNet’s ISP billing system (Jaze ISP Manager, run by iNet). The app shows information from it, such as your connection and plan, data usage, invoices and payments, and support tickets. You can also use the app to raise support tickets and pay bills. This information is part of your internet service with iNet, not part of your app account.

When you use this website

If you send an enquiry through the contact form, we receive your mobile number, the email address if you give one, and the plan you are interested in, so that we can contact you about a connection. If you use the chat on this website, we receive the messages you type.

What the app does not use

The app does not ask for access to your location or contacts. It asks for notification permission so it can send you service alerts, and you can turn this off at any time in your phone settings. The app does not include advertising SDKs or third-party analytics SDKs. We do not sell your personal data.

3. How we use your data

  • To sign you in and keep your session secure.
  • To show your connection, plan, usage, invoices and tickets, and to let you pay bills, renew plans and raise support requests.
  • To send login codes, service alerts and bill reminders.
  • To process store orders, loyalty points and referrals.
  • To issue correct GST invoices where you have given GST details.
  • To fix bugs and keep the app and our systems secure.
  • To meet our legal, tax and regulatory obligations as an ISP.

4. Who we share data with

We share personal data only as needed to run the service:

  • iNet staff and authorised franchise partners can see the customer details needed to install and support your connection.
  • Messaging providers: login codes and service messages are sent to your mobile number over WhatsApp (through our WhatsApp messaging provider, Watsail) or by SMS (through our SMS provider).
  • Payment gateway:online payments are processed by CCAvenue. You enter your card, UPI or net-banking details on CCAvenue’s payment page; iNet does not receive or store them. We send CCAvenue the order number and amount and receive the payment result. Some payments may instead use a payment link issued from our ISP billing system.
  • Push notificationsare delivered through Expo’s push service and Google’s or Apple’s notification services, using your device token.
  • Chat assistant: when the chat assistant is turned on, your chat messages are processed by an AI service provider to generate replies.
  • Support request sorting: the subject and message of a support request are sent to an AI classification service (TypeSafe) to suggest its category and urgency for our support team. Phone numbers and email addresses are removed from the text before it is sent, and your name and account number are not included.
  • Authorities: where Indian law requires us to disclose information (for example, to licensing or law-enforcement authorities).

5. How long we keep data

  • App account data is kept until you delete your app account.
  • Login codes expire within minutes and are removed when you delete your account.
  • Billing, payment and tax records are kept for as long as the law requires.
  • Database backups are kept for 14 days and then deleted.

6. Deleting your app account

You can delete your app account in the app or by contacting us. See Delete your iNet app account for the steps and for what is deleted and what is kept.

7. Security

Your app session is stored in your phone’s secure storage. Login codes are stored only in hashed form. Access to customer data is limited to authorised staff and partners. No system is completely secure, but we work to protect your data and fix problems quickly.

8. Your choices and rights

You can see and update your account details in the app, turn notifications off, and delete your app account. Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to access, correct or erase your personal data, or raise a grievance. Contact us using the details below and we will respond within a reasonable time.

9. Children

Internet connections and app accounts are for adults. The app is not intended for children.

10. Changes to this policy

If we update this policy, we will change the “Last updated” date at the top of this page.

11. Contact us

See also our Terms of use.