Delete your iNet app account

1. Delete in the app

1. Open the iNet app and go to the Account tab.
2. Scroll to the bottom and tap Delete app account.
3. Confirm the deletion.

Deletion takes effect immediately, and you are signed out on all your devices.

2. Delete without the app

Contact us from your registered mobile number or email:

• Email inetwirelesskarur@gmail.com with the subject line “Delete my iNet app account” and your registered mobile number, or
• Call 9994937779 / 9585553894 and give your registered mobile number.

We will check that you own the number and complete the deletion within 30 days.

3. What is deleted

• Your app account: mobile number, name, email and GST details stored for the app
• The links between the app and your internet connection(s)
• Your devices’ push-notification tokens
• Your in-app notification history
• Your cart, loyalty points and referral codes
• Any pending login codes
• All active app sessions

4. What iNet keeps, and why

• Your internet service records:your connection or subscription, plans, invoices, payment records and support tickets. These are held in iNet’s ISP billing system as part of your internet service and to meet tax and legal obligations.
• Store order records: items and amounts are kept as financial records. The delivery address and order notes are removed.
• Message delivery and security logs: SMS/WhatsApp delivery logs and security audit logs. The audit entry for the deletion does not contain your name.

Backups that contain deleted data are overwritten within 14 days.

5. Signing in again

If you sign in again later with a login code, a new, empty app account is created. Your old points, referral codes and notification history do not come back.

Deleting your app account does not cancel your internet connection. To disconnect your service, contact iNet using the details above.

For more about how we handle your data, see our Privacy policy.